Careers at Ladle

Description:

As an Account Executive at Ladle, you will be responsible for driving new business by identifying, managing, and closing sales opportunities within our target markets. You will leverage a consultative sales approach to understand customer needs, demonstrate value, and guide prospects through the sales process from initial engagement to close.

This role is ideal for a motivated seller who thrives in a fast-paced environment, is eager to deepen their sales craft, and is excited to grow within a scaling SaaS organization.

What You’ll Be Doing: 

• Identify and qualify prospective customers through a combination of outbound prospecting, inbound lead follow-up, and networking activities.
• Conduct discovery conversations to understand customers’ operational challenges and align Ladle’s solutions to their business needs.
• Manage the full sales cycle from initial outreach through negotiation and close, ensuring timely follow-up and consistent deal progression.
• Deliver engaging product demonstrations that clearly articulate value, address customer pain points, and differentiate Ladle from competitors.
• Maintain accurate and up-to-date records in the CRM to support pipeline visibility, forecasting, and reporting.
• Collaborate closely with Marketing, Customer Success, and Product teams to support deal execution and ensure smooth customer handoffs.
• Stay informed on industry trends, customer use cases, and competitive offerings to continuously refine sales messaging and approach.
• Consistently meet or exceed assigned sales quotas and performance metrics.

What We’re Looking For: 

• 2–3+ years of experience as a Software Sales Account Executive, preferably in SaaS or technology sales.
• Proven track record of meeting or exceeding sales targets with a large emphasis on outbound generated pipeline.
• Strong understanding of B2B sales fundamentals and a consultative selling approach.
• Excellent communication and presentation skills, with the ability to engage a range of customer personas.
• Proficiency with CRM tools (e.g., Salesforce, Outreach, Gong) and common sales enablement platforms.
• Self-motivated, goal-oriented, and collaborative team player.
• Experience in the restaurant or foodservice industry is a plus.
• Familiarity with the operational challenges of multi-location businesses is a plus.
• This role is remote; however, candidates located in or near the greater Nashville, TN area are preferred.

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Description:

As an Account Manager at Ladle, you will own and grow long-term customer relationships post-sale, serving as a trusted advisor responsible for retention, expansion, and overall account health.

This role blends relationship management with commercial ownership. You will drive product adoption, manage renewals, and identify expansion opportunities by aligning Ladle’s solutions to customers’ evolving business goals.

What You’ll Be Doing: 

• Serve as the primary post-sale point of contact, building trusted relationships and ensuring customers realize ongoing value from Ladle’s solutions.
• Develop a deep understanding of customer goals, operational challenges, and Ladle’s product offerings to deliver informed, consultative guidance.
• Own revenue retention and expansion within your book of business, including renewals and incremental ARR growth through value-based selling.
• Support product adoption through ongoing education, enablement, and best-practice guidance to drive consistent and successful usage.
• Proactively engage customers to assess product effectiveness, address concerns, and improve overall satisfaction.
• Monitor customer health metrics (engagement, retention, churn risk) and take action to improve outcomes.
• Identify and support expansion opportunities by aligning additional Ladle products or services to customers’ evolving needs.
• Partner closely with Sales, Customer Success, Product, and Support teams to ensure seamless handoffs and a cohesive customer journey.

What We’re Looking For: 

• 2-3+ years of experience in Account Management, Customer Success, or a related role, preferably within SaaS or technology.
• Strong understanding of B2B customer lifecycle management and a consultative, relationship-first approach.
• Excellent communication and presentation skills, with the ability to engage a range of customer personas.
• Strong organizational and project management skills, with attention to detail and follow-through.
• Proficiency with CRM tools (e.g., Salesforce) and customer management systems.
• Self-motivated, goal-oriented, and collaborative team player.
• Demonstrated success in managing customer relationships that drive retention and incremental revenue.
• Experience supporting or selling technology solutions is a plus.
• Experience in the restaurant or foodservice industry is a plus.
• This role is remote; however, candidates located in or near the greater Nashville, TN area are preferred.

Apply Now

Description:

As a Sales Development Representative (SDR), you’ll be on the front lines of Ladle’s growth. This role plays a critical part in expanding our presence across restaurant, retail, and grocery markets by identifying and engaging prospective customers who can benefit from Ladle’s solutions. You will work closely with Account Executives to generate qualified opportunities by combining strong relationship-building skills with a consultative approach. The SDR will help prospective clients understand how Storewise, MeazureUp, and ComplianceMate support operational consistency, compliance, and performance improvement across distributed locations. This is a fast-paced, collaborative environment where initiative, curiosity, and results are recognized and celebrated.

What You’ll Be Doing: 

• Prospect and engage with prospective clients across restaurant, retail, and grocery segments, identifying organizations that can benefit from Ladle’s software solutions.
• Conduct discovery conversations to understand operational challenges, business objectives, and opportunities for improvement.
• Clearly articulate the value of Ladle’s platform and generate qualified meetings for Account Executives.
• Maintain accurate activity tracking and pipeline management within CRM systems.
• Partner closely with Marketing, Product, and Customer Success to ensure alignment in messaging and customer experience.
• Consistently meet or exceed activity and pipeline generation targets utilization an outbound GTM motion.

What We’re Looking For: 

• Proven ability to meet or exceed quotas in SaaS, technology, or B2B sales environments preferred.
• Strong verbal and written communication skills with the ability to engage and influence stakeholders.
• Comfortable with an outbound GTM motion that relies heavily on cold calling, conducting discovery conversations, and translating business challenges into solution-oriented discussions.
• Experience working with Salesforce, Outreach, and Gong..
• Self-motivated, organized, and comfortable working in a fast-paced, growth-oriented environment.
• Team player with a competitive spirit that thrives in a “hunter” sales role.
• Familiarity with operational challenges within restaurants, convenience retail, or grocery environments is a plus.
• Located in the greater Nashville, TN area preferred.

Apply Now