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Audits are becoming more important as customers are making clear their preference for establishments that prioritize...

The past year has been perhaps the most challenging ever for the health club industry and for gym managers in...

While the pandemic has affected every business decision restaurant operations managers have made in the past year,...

Pencil whipping: It’s not just a silly phrase, it’s a critically serious and fairly common practice at grocery and...

2020 was the year literally everything changed in restaurant business operations. This is not an exaggeration. You...

When it comes to online reviews today, customers are not playing around – which means you literally can’t afford to...

2021 is still a time of uncertainty in restaurant operations. What is your vision for your menu, your delivery options,...

Gyms and health clubs are undergoing an evolutionary shift in how they approach their business model. Thanks to the...

2021 is witnessing a brave new world for the restaurant business – one that, according to McKinsey, will thrive by...

As this post is being written in early 2021, we have enough time and experience behind us to note some basic facts about...

It’s been said that cleanliness is next to godliness – but in today’s service industry, there’s a more direct...

The pandemic has made some aspects of dining out safer than ever; for instance, unprotected self-serve buffets and salad...